RETURN POLICY

Tritech Graphics provides a 10 day return policy on merchandise based on the following conditions:

You will need an RMA # which we will issue to you. You must have this visibly in writing on the outside of the box. You can request an RMA by sending an email to: sales@tritechgraphics.com , or by calling one of our customer service representatives at 1-800-323-1950. Please have your invoice number available. Merchandise must be returned 100% complete in original packaging with all software, manuals, blank warranty cards, and other accessories. Shipping, handling and insurance charges are non-refundable.

DOA (Dead on arrival): If you receive merchandise that is DOA, you are responsible for the shipping cost of returning your merchandise. We will gladly issue you a refund, store credit, or replace the defective product with an even exchange of the same item. We will pay the shipping costs for the replacement.

NON-DEFECTIVE MERCHANDISE: If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense. If the merchandise has been opened and is not defective, we can not issue you an RMA.

EXCEPTIONS TO THE ABOVE POLICIES: Custom orders, bulk orders, and other products designated as "Final Sale", "No Returns", or similar language may not be returned.

BEYOND 10 DAYS OF RECEIPT  : When you purchase any product from Tritech Graphics, you are entitled to its manufacturer's warranty against defective merchandise. Many manufacturer's policies require that you contact them directly so they could assist you by repairing, returning or replacing your item. Eizo Nanao Technologies displays carry a limited 5-year warranty - consult our website for complete details.